Frequently Asked Questions
Our systems boost 5G, 4G, and LTE on aggregated bands. However, they currently do not boost C-Band or millimeter-wave frequencies. A signal booster works by capturing existing signal, amplifying it, and rebroadcasting it within a confined space (not outdoors), so as long as they’re capable of enhancing it, they can.
Our systems are multi-carrier, which means they cover the full range of North American cellular carriers simultaneously. Your users will see a marked improvement to their call quality and data speeds without having to do a thing. They might not even know a booster exists in their workspace.
The power of the booster will determine how many devices your system can effectively handle. As a general rule, if you buy a commercial system, you should not have to worry much about capacity. A major cause of poor signal is building material. We strongly recommend a system design before making any major equipment purchases, as our expert team of designers are well-versed in signal loss from internal obstructions.
A site survey allows our professional team onto your site, where we perform a site walk with the latest equipment for determining powerful signal. This includes dB levels, SNR, wave patterns, and more. This also allows our team to get a feel for the layout of your building(s), determining optimal routes for running cable and figuring out what building material may pose challenges for a successful installation.
We offer two-year warranties on all our systems, a year on all labor, and lifetime technical support. Should your system require maintenance, we also are able to come back to your site and make any necessary adjustments or changes to make sure it’s working as optimally as possible. We also guarantee the professionalism of our employees, and will schedule their visit based on what works for you. The installation itself will be conducted in such a manner as to not inconvenience your normal operation.